Verity Angel Complaints Procedure

1. Our Commitment to Fair Enforcement Verity Angel is committed to transparency and accuracy. We take every complaint seriously and aim to resolve issues quickly and fairly, ensuring that no legitimate creator or fan is negatively impacted by our services.

2. How to Lodge a Complaint If you believe your data has been handled incorrectly, or if you wish to contest a "flag" raised by our brand protection services, please contact us via email at founder@verityangel.com

Please use the subject line: Formal Complaint. You may also submit details via our Contact Form on this website.

3. Our Process (UK Statutory Timelines) As required by the Data (Use and Access) Act 2025, we follow a strict resolution path. While we aim to acknowledge all contact within 48 hours, our formal statutory acknowledgement will be sent within 30 days. We will then conduct a thorough review of the case, including the specific Internal Proprietary AI Monitoring Logs and the human oversight record associated with the case. We will keep you updated on our progress without undue delay. Finally, you will receive a written response explaining our decision and any actions taken.

4. Independent Review If you are not satisfied with our final response regarding your personal data, you have the right to escalate your complaint to the
Information Commissioner’s Office (ICO).

Verity Angel ICO Registration: ZC107862